Contact Us

Technical Support
If you are experiencing any technical difficulties with including signing in or personalizing the site, please contact:

  • Client Support Center or Helpdesk at (757) 534-7104

Clinical Application Support
If you are experiencing a problem using or accessing a clinical application, e.g. Soarian, Imaging or IBEX, please contact:

  • Client Support Center or Helpdesk at (757) 534-7104

Suggestions for Content, Features or Site Functionality
A provider resource, is intended to be in a fluid state of ongoing development as we continue to enhance site functionality and content to support the growing needs of Riverside Medical Group or other privileged providers. If you're having trouble locating something or would like to see something added, please let us know.

Patient Safety or Quality Care Concerns
Riverside is strongly committed to patient safety and quality care and part of that commitment is maintaining our nationally recognized accreditation by the Joint Commission on Accreditation of Healthcare Organizations.  As a provider, if ever you have suggestions or concerns about patient care or safety, please contact us right away. Be assured you will suffer no retribution for sharing concerns and your communication will be held strictly confidential. Contact Us submissions go directly to Riverside Corporate Audit and Compliance / Privacy Officer Lisa Salsberry who will oversee investigation of the matter. If additional assistance beyond Riverside is needed , you may contact the Joint Commission's Office of Quality Monitoring by calling 1-800-994-6610 or emailing


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Riverside Regional 30 minutes
Doctors' Hospital 16 minutes
Walter Reed 23 minutes
Tappahannock 22 minutes
Shore Memorial 11 minutes
Updated: 4:00 PM on 5/25/17